Privacy Policy

This Privacy Policy (the "Policy") describes how oke4d (the "Company", "we", "us", or "our"), the operator of the online gaming platform accessible at https://oke4d.click (the "Site"), collects, uses, stores, discloses, and protects personal data relating to individuals who access or use our platform (the "User", "you", or "your").

oke4d is committed to protecting your privacy and handling your personal data with transparency, integrity, and appropriate security measures. This Policy has been prepared in accordance with applicable data protection principles and reflects our obligations as an online gaming operator serving players across Malaysia, including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other states and territories.

By creating an account on oke4d, accessing the Site, or using any of our Services — including our sportsbook, live casino, 4D lottery, slot games, and payment facilities — you acknowledge that you have read, understood, and consented to the data practices described in this Policy. If you do not agree with any aspect of this Policy, you should not use our platform.

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" — any information that identifies or could reasonably be used to identify a natural person, directly or indirectly. Examples include your full name, identification number, email address, phone number, IP address, and device identifiers.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, alteration, retrieval, and deletion.
• "Data Controller" — oke4d, which determines the purposes and means by which your Personal Data is processed.
• "Data Processor" — any third-party entity that processes Personal Data on behalf of oke4d under a contractual arrangement and in accordance with our documented instructions.
• "KYC" — Know Your Customer; the process by which oke4d verifies the identity, age, and payment credentials of a User prior to authorising withdrawals or other significant account activities.
• "Cookies" — small text files placed on your device by the Site, used to store session information, preferences, and analytics data.
• "Services" — all gaming products, financial services, customer support interactions, and platform features offered by oke4d through the Site.
• "Third Party" — any entity other than you and oke4d, including payment providers, identity verification services, analytics vendors, and licensed game studios.

oke4d collects Personal Data across several categories, depending on how you interact with our platform. The table below summarises the principal categories of data we process:

We do not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, biometric data (beyond identity document photographs required for KYC), or health data, except where you voluntarily disclose such information in a support context (for example, disclosing a gambling-related health concern to our Responsible Gambling team).

oke4d collects Personal Data through the following primary channels:

Data you provide directly when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion. This is the largest source of Personal Data and includes all Identity, Contact, and Financial Data categories.

When you browse or interact with the oke4d Site, we automatically collect Technical and Usage Data through server logs, cookies, and similar tracking technologies. This data is collected whether or not you are logged in to your account. See Section 10 (Cookies) for further detail.

In certain circumstances, oke4d may receive Personal Data about you from third parties. This includes:

• Identity Verification Providers: Specialist KYC service providers that conduct document and facial verification checks on our behalf;
• Payment Processors: Payment service providers including e-wallet operators (Touch 'n Go, Boost, GrabPay) and banking partners (Maybank, CIMB, Public Bank, Hong Leong Bank) may share transaction confirmation data with us;
• Fraud Prevention Services: Third-party providers that flag account or transaction patterns associated with fraudulent activity;
• Referral Sources: If you register via a referral link, we receive limited data confirming the referral relationship for the purposes of awarding referral bonuses.

oke4d processes your Personal Data for the following specific purposes:

• Account Administration: Creating and maintaining your player account, authenticating your identity upon login, and managing account settings and preferences;
• KYC and Age Verification: Verifying that you are aged 21 or above and confirming your identity before authorising withdrawals, in compliance with applicable regulatory requirements;
• Transaction Processing: Processing deposits, withdrawals, and bonus credits across all supported payment methods including DuitNow, FPX, and cryptocurrency (USDT TRC20);
• Fraud Prevention and Anti-Money Laundering (AML): Monitoring account activity for patterns indicative of fraud, money laundering, or other financial crimes, and reporting suspicious activity to relevant authorities where legally required;
• Platform Security: Detecting and responding to unauthorised access attempts, technical vulnerabilities, and abuse of the platform;
• Responsible Gambling: Monitoring playing patterns to identify potential problem gambling behaviour and enforcing self-exclusion, deposit limit, and cooling-off requests made by Users;
• Customer Support: Responding to enquiries, resolving disputes, and maintaining records of support interactions for quality and compliance purposes;
• Service Improvement: Analysing aggregated Usage Data to improve platform features, game offerings, payment options, and overall user experience;
• Legal Compliance: Meeting obligations under applicable laws and regulations, including responding to lawful requests from regulatory or law enforcement authorities;
• Marketing Communications: Sending promotional emails, platform notifications, and personalised offers to Users who have opted in to receive such communications. You may withdraw consent at any time via your account settings.

oke4d processes your Personal Data on the following legal bases, as appropriate to each processing activity:

• Contractual Necessity: Processing required to perform our contractual obligations to you under the Terms and Conditions — including account management, transaction processing, and customer support;
• Legal Obligation: Processing required to comply with applicable laws, including KYC, AML, age verification, and regulatory reporting obligations;
• Legitimate Interests: Processing necessary for oke4d's legitimate business interests — including fraud prevention, platform security, and service improvement — where those interests are not overridden by your privacy rights;
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and optional personalisation features. You may withdraw consent at any time without affecting the lawfulness of prior processing.

oke4d does not sell your Personal Data. We share Personal Data with third parties only in the following circumstances:

We engage reputable third-party service providers to perform functions on our behalf, including:

• KYC and identity verification platforms;
• Payment processors and e-wallet operators (Touch 'n Go, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, DuitNow, FPX);
• Fraud detection and AML screening services;
• Customer support software providers;
• Cloud hosting and infrastructure providers;
• Analytics and platform performance monitoring tools.

All third-party Data Processors are engaged under contractual terms that require them to process your Personal Data solely on our instructions and in accordance with appropriate security and confidentiality obligations. They are not permitted to use your data for their own independent purposes.

oke4d may disclose your Personal Data to regulatory bodies, law enforcement agencies, courts, or other government authorities where required or permitted by law — for example, in response to a valid court order, anti-money laundering investigation, or regulatory audit.

In the event of a merger, acquisition, restructuring, or sale of all or part of oke4d's business, your Personal Data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer in accordance with applicable law.

Some of oke4d's service providers and infrastructure partners may operate in jurisdictions outside Malaysia. Where Personal Data is transferred internationally, oke4d takes steps to ensure that appropriate safeguards are in place to protect your data, which may include:

• Contractual clauses that impose equivalent data protection obligations on the receiving party;
• Ensuring transfers are made only to countries or organisations that provide an adequate level of protection as recognised under applicable law;
• Applying additional technical and organisational security measures where the receiving jurisdiction's protections are considered insufficient.

You may request further information about the specific safeguards applied to international transfers of your Personal Data by contacting us at [email protected].

oke4d retains your Personal Data for as long as is necessary to fulfil the purposes for which it was collected, including any applicable legal retention obligations. Specific retention periods are governed by:

• Active Account Period: Personal Data associated with an active player account is retained throughout the duration of your account relationship with oke4d;
• Post-Closure Retention: Following account closure, oke4d retains core account data (including identity verification records, transaction history, and KYC documentation) for a minimum period of five (5) years. This retention is required to comply with AML regulations, tax obligations, dispute resolution requirements, and potential regulatory audits;
• Support and Communication Records: Live chat transcripts and email correspondence are retained for a minimum of two (2) years for quality assurance and dispute resolution purposes;
• Marketing Data: Where you have opted in to marketing communications, we retain consent records and associated contact data until you withdraw consent, at which point your details are removed from active marketing lists within a reasonable operational timeframe.

At the end of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised so that it can no longer be associated with any identifiable individual.

The oke4d Site uses cookies and similar tracking technologies to enhance your browsing experience, maintain session security, and gather analytics data. The following categories of cookies are used on the Site:

You may manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the Site. Strictly necessary cookies cannot be disabled as they are essential to the secure operation of your account.

Subject to applicable law and oke4d's legitimate interests and legal obligations, you have the following rights with respect to your Personal Data:

To exercise any of the above rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and respond substantively within 30 days. We may require identity verification before processing certain requests to prevent unauthorised access to account data.

The oke4d platform is strictly intended for adults aged 21 years and above. We do not knowingly collect Personal Data from any person under the age of 21. If we become aware that Personal Data has been collected from a person under the minimum age, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a person under your care has registered on oke4d or provided Personal Data to us, please contact us immediately at [email protected]. We will investigate and take appropriate action as a matter of priority.

oke4d implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and oke4d's servers is encrypted in transit using industry-standard TLS protocols;
• Encryption at Rest: Sensitive data stored on our servers, including identity documents and financial records, is encrypted at rest using AES-256 or equivalent;
• Access Controls: Access to Personal Data is restricted on a strict need-to-know basis. Staff with legitimate access are subject to confidentiality obligations and regular security training;
• Two-Factor Authentication: Available for player accounts and mandatory for staff accessing administrative systems;
• Intrusion Detection: Automated systems monitor network traffic and account activity for anomalies and potential security threats in real time;
• Regular Security Audits: oke4d conducts periodic reviews of its security infrastructure and engages third-party security specialists to perform penetration testing;
• Incident Response: We maintain a documented data breach response procedure. In the event of a breach that poses a risk to your rights, we will notify affected Users and relevant authorities within applicable legal timeframes.

Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. You are responsible for maintaining the security of your account credentials and for notifying us promptly if you suspect any unauthorised access.

oke4d reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or operational requirements. When we make material changes — that is, changes that significantly affect your rights or how we use your data — we will notify registered Users via the email address associated with their account or through a prominent notice on the Site prior to the changes taking effect.

The "Last Updated" date displayed at the top of this page reflects when the most recent version of the Policy was published. We encourage you to review this Policy periodically to stay informed about how oke4d protects your data.

Your continued use of the oke4d platform following the publication of an updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with the amended Policy, you should cease using the platform and contact our support team to arrange account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy, or if you wish to exercise any of your data rights as described in Section 11, please contact oke4d's support team through the following channels:

• Email: [email protected]
  For privacy and data rights requests, please include "Privacy Policy Enquiry" or "Data Rights Request" in your subject line. We respond to data-related correspondence within 5 business days.
• Live Chat: Available 24 hours a day, 7 days a week via the chat widget on the Site.
  Live chat is best for general privacy questions and account-level queries. For formal data rights requests requiring written confirmation, email is preferred.

oke4d serves players across all Malaysian states and territories — from Kuala Lumpur, Petaling Jaya, and Shah Alam in Selangor, to Penang, Johor Bahru, Kota Kinabalu, and Kuching. Our support team is fluent in English and Bahasa Malaysia and is available to assist you with any privacy-related matter.